Can standardisation of exclusions in health insurance policies help customers?

Different health insurance products carry different exclusions. Photo: iStock Malti Jaswal, chief operating officer, Health Insurance TPA of India Ltd Need to rationalise scope of exclusions One of the most contentious issues, which is also the reason for the highest number of grievances lodged by health insurance policyholders, pertains to “exclusions” under a health insurance contract. As more comprehensive products are being introduced, the list of exclusions by insurance companies (to avoid litigation and court awards) is also growing. Different products carry different exclusions, and the same exclusion could mean different things,…

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