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Flying economy: cheaper in real terms but with some drawbacks

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Just gazing out the window: one of the things travellers liked most about flying.


The Australian Aviation Fare Analysis issued by Flight Centre’s corporate travel arm, 4th Dimension Travel, and the CAPA Centre for Aviation, showed that domestic airfares bought for corporate travel rose by an average of 1.5 per cent in 2014 while tickets bought by retail or leisure channels rose by an average of 3.4 per cent.

However, price changes varied according to the route, with Sydney-Canberra topping the chart with a fare increase of 13 per cent.

Passengers flying from Sydney to Perth or Melbourne experienced price increases of 6.9 per cent and 6.3 per cent, respectively.

The survey comes as airlines take advantage of the end of the so-called “capacity wars’’ to push up airfares and boost profitability.

While contributors to the report noted Australian passengers still enjoy some of the best airline experiences in the world, there are predictions they’ll face new fees and charges.

“The airline industry will remain highly competitive but progressive in its product and service offerings,’’ said Gordon Wilson, chief executive of travel commerce firm Travelport.

“In many cases, consumers will effectively pay the same or perhaps more for tickets despite fuel price reductions as airlines substitute surcharges for baseline price increases and additional fees for unbundled services.”

However, Flight Centre managing director Graham Turner said air travel was still excellent value for money.

“Today’s traveller reaps the benefit of living in the ‘golden era of travel’ and will continue to, for at least another two decades.

“Domestic and international air travel now represents unprecedented value for customers in terms of price and product,” Mr Turner said.

A separate survey by TripAdvisor of 10,000 Australians found that nine out of 10 intended to fly on a short-haul flight this year, compared with 88 per cent last year.

It said 78 per cent of respondents reported they intended to travel on a long-haul flight compared to 75 per cent who did so in 2014.

The survey found the most unpopular aspect of flying (76 per cent) was uncomfortable seats and limited legroom.

Added fees upset 57 per cent of passengers while flight delays and cancellations angered 56 per cent.

Loud and crying kids annoyed 55 per cent of passengers while four out of 10 did not like long security lines and waiting at customs.

Of the passengers who disliked shrinking seat space, 41 per cent said they always or often paid extra for a better seat and almost two-thirds said they were more likely to do that than five years ago.

The things travellers most liked about air travel was the thrill of getting to a destination, a sense of adventure, in-flight amenities and looking out of the window during landings and takeoff.

About a quarter said they enjoyed the chance to get a break from work and email during the flight.

Among the biggest improvements passengers saw in air travel were ease of booking online, the ability to comparison shop online, better flight options and improved in-flight entertainment.



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