Sustainable travel has an image problem. Let’s fix it

Sustainable travel is described as the hottest trend in the travel industry. Around the world, businesses ranging from high-end properties to mass tour operators recognize that offering sustainable choices is essential to ensuring that destinations are protected and continue to generate income. In India, too, travel companies like SOTC and Thomas Cook have added to their sustainable travel offerings over the past year. Despite this, sustainable travel seems to have an image problem. Travellers often don’t know how it is defined, or what it can involve. According to a 2019…

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7 Most Common Customer Pain Points and How to Fix Them

Customers expect more from today’s small businesses than ever before. Here’s the 7 most common customer pain points and how to fix them. Most Common Customer Pain Points Providing Inaccurate Information It doesn’t matter what kind of small business you have, clients who call you or contact you online are looking for good advice. If your customer service department provides bad information, you’re making the situation worse and harming your brand even further. There’s a quick fix here. An accepting business culture where people comfortable enough to find the right…

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